ReadyWise 720 Serving 20-Year Shelf Life Long Term Freeze Dried Fruit Kit

- Where should I store my food?

This depends upon where you live. These products are made of both freeze-dried and dehydrated components and are affected by temperature, moisture, oxygen and light. Optimal storage conditions for our foods are in cool, dry places.

- How much water will I need?

On average, each individual serving requires 1 cup of water.

- What allergens are contained in Wise products?

Milk, soy, and wheat (gluten) are the common allergens found in Wise products. For specific ingredients by product type please consult the nutritional labels.

- Are any of these allergens found in ingredients or raw materials sourced by ReadyWise?

ReadyWise does source raw materials from suppliers that manufacture other products in a facility that could contain shellfish, fish, peanuts or tree nuts.

- Do I have to use boiling water?

Hot water speeds up the process of reconstitution. ReadyWise foods will be ready to eat more quickly when hot water is used. However, many of the foods can be re-hydrated and ready to eat with any temperature of water.

- How are ReadyWise foods packaged?

100% of our foods are packaged in airtight Mylar pouches. These pouches are then arranged in durable polyethylene buckets for easy storage.

- How long do the meals last in storage?

Studies have proven that freeze-dried and dehydrated foods will last up to 25 years or even longer. For optimal storage life it is suggested that food be stored in a cool, dry place, such as a basement, with room temperatures of 50 to 55 degrees.

- Why use both freeze-dried and dehydrated ingredients?

ReadyWise uses a combination of technologies to achieve the best taste and quality.

Certain ingredients set-up and taste better when freeze-dried (vegetables, fruits, meats) while others do better through dehydration. In these cases, dehydrated ingredients offer all the benefits and better value than foods that have been freeze-dried.

- What alternative uses are there for your product?

ReadyWise Products are created to be easy to use whenever you need them. In addition to storing ReadyWise products for an emergency situation a number of customers have found our product to be versatile enough to be consumed on a day-to-day basis.Entrees are also often used on camping, hunting and backpacking trips. Others pull them from the pantry at home or take them to work when they don t have time to prepare a meal or go out for lunch.

Shipping: All orders from Ready Wise are processed and shipped within 1-2 business days. After that, please allow 10-14 days for delivery, with most orders arriving within 11-16 business days from the order date.

Returns: If you're not satisfied with your purchase, you can return it in new condition within 30 days for a refund. Returns must be authorized in advance. To initiate a return, contact us at [email protected] or call (888) 363-5666 with your name, order number, and the reason for your return. Please note, returns without prior authorization will not be accepted.

Return Shipping Costs: Return shipping and insurance costs are the responsibility of the customer, unless the return is due to an error on our part. We recommend using a trackable shipping method and considering insurance for your package, as we are not responsible for items that are lost, stolen, or damaged during return shipping.

Exchanges: The simplest way to initiate an exchange is to first return the original item(s). Once your return is accepted, you can make a separate purchase for the new item.

Cancellations: If you need to cancel an order that has already been shipped, please be aware that return shipping costs will be your responsibility. If you made a mistake and wish to cancel your order, please contact us as soon as possible via email at [email protected], through the chat in the bottom right corner, or by calling us at (888) 363-5666.

Damages and Defects: If you receive a damaged shipment, please document this on the freight delivery record and take pictures of the damages. Keep all packaging and notify us within 24 hours of receiving the merchandise at [email protected] or call our support team at (888) 363-5666. We will process an insurance claim on your behalf.

Refunds: You will be notified once your return is received and inspected, typically within 4-7 business days. Approved refunds will be issued to the original payment method used when placing your order. Please allow 5-7 business days from the date we approved the return for your refund to be reflected in your bank or credit card statement. If over 7 business days have passed since we approved your return and you haven’t received your refund, please contact us.

Restocking Fees: Depending on the product, some manufacturers may charge us a restocking fee, which varies between 5%-20%, and we will have to pass these fees on to you, our customer. Each return will be evaluated individually, and we will do our best to minimize these fees whenever possible.

Warranty: Warranties vary depending on the manufacturer; see individual product pages for details. Warranty damages occur over time and from use. Damages upon arrival not reported within 30 days are not covered under warranty.

When you choose us, you're not just buying a product; you're supporting a small business fueled by the passion of a dedicated team. We’re here whenever you need us—just a phone call or email away—and we’re committed to ensuring you’re completely satisfied with every aspect of your experience.

Exceptional customer service is the core of our business. When you reach out to us, you won’t be put on hold or passed around to different departments. We'll stick with you, handling any issues directly and efficiently, until everything is sorted out to your satisfaction.

Here’s what you can always expect from us:

• Free Shipping on Every Order.
• Top-notch Customer Support via Phone, Email, and Live Chat.
• Lifetime Support and Troubleshooting.
• No Sales Tax.
• 30-Day Return Policy (exclusions apply*).
• Full Manufacturer’s Warranty on All Products.

We're here to make sure your shopping experience feels just as good as walking into your favorite local shop.

At Survival Creation, we believe you should never have to choose between the best quality and the best price. If you find a lower price on the same product from another authorized online retailer, we promise to match it. Even better, if we can, we’ll beat it.

To secure your price match, simply send us proof of the lower price (a link or a screenshot will do).

Guidelines for Our Price Match:

• The item must be identical and sold by an authorized online dealer.
• We cannot match prices from physical retail stores or online auction sites like eBay or Amazon.
• Price adjustments cannot be combined with any other offers or discounts.
• The price match must be approved before you complete your purchase.

We're here to assist you in securing the best deal. If you have any questions about our price match policy or need assistance, don't hesitate to contact our customer service team.