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10% OFF STOREWIDE WITH CODE: SURVIVAL10 exclusions apply*
10% OFF STOREWIDE WITH CODE: SURVIVAL10 exclusions apply*

Frequently Asked Questions

We accept Visa, Mastercard, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, American Express, PayPal, Venmo, Elo, JCB and Union Pay. Visit our Payment Policy page for more information.

Our website uses SSL (Secure Socket Layer) encryption to ensure that all your payment card details and other personal information are protected. No payment details are stored on our servers. For more details, please visit our Privacy Policy page.

All orders are processed and shipped within 1-2 business days. Once the order has been dispatched from the warehouse, please allow an additional 3-5 business days for delivery. Please note that some orders may require a longer shipping time. For more information, please visit our Shipping & Delivery page.

We offer a 30-day return policy on most items. However, certain brands are subject to a 15-day return policy. Please refer to the return and refund tab on the product page for the specific policy that applies to the product. Please be aware that restocking fees may apply. For more details, please visit our Return & Refund Policy page.

Once your order is shipped, you will receive a tracking number via email within 24 hours. Orders will typically be shipped with FedEx, UPS or USPS. If you have a FedEx, UPS or USPS account, you can update your order through FedEx Delivery Manager, UPS My Choice or USPS Mobile.

If you receive a damaged shipment, please document this on the freight delivery record and take pictures of the damages. Keep all packaging and notify us within 24 hours of receiving the merchandise at [email protected], or call our support team at (888) 363-5666.

Our customer service team is prepared to assist with any product inquiries. Please reach out to us at [email protected] or call us at (888) 363-5666, and we will be happy to assist you in every possible way.