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10% OFF STOREWIDE WITH CODE: SURVIVAL10 exclusions apply*
10% OFF STOREWIDE WITH CODE: SURVIVAL10 exclusions apply*

Return & Refund Policy

The Return and Refund policy below will help you understand how to proceed if you encounter any issues with your order. If the product you receive does not meet your expectations or is defective, we offer a straightforward process for returns and refunds.

Returns: If you're not satisfied with your purchase, you can return it in new condition within 30 days for a refund. Returns must be authorized in advance. To initiate a return, contact us at [email protected] or call (888) 363-5666 with your name, order number, and the reason for your return. Please note, returns without prior authorization will not be accepted.

Return Shipping Costs: Return shipping and insurance costs are the responsibility of the customer, unless the return is due to an error on our part. We recommend using a trackable shipping method and considering insurance for your package, as we are not responsible for items that are lost, stolen, or damaged during return shipping.

Exchanges: The simplest way to initiate an exchange is to first return the original item(s). Once your return is accepted, you can make a separate purchase for the new item.

Cancellations: If you need to cancel an order that has already been shipped, please be aware that return shipping costs will be your responsibility. If you made a mistake and wish to cancel your order, please contact us as soon as possible via email at [email protected], through the chat in the bottom right corner, or by calling us at (888) 363-5666.

Exceptions: GPO USA brand offers a 15-day return policy only. Please refer to the 'Return and Refund' tab on the product page for specific policy details applicable to each product. Due to the nature of their products, all sales from the Eagle Sea and Chase Tactical brands are final; returns and exchanges are not accepted, except in cases of warranty or manufacturing defects

Damages and Defects: If you receive a damaged shipment, please document this on the freight delivery record and take pictures of the damages. Keep all packaging and notify us within 24 hours of receiving the merchandise at [email protected] or call our support team at (888) 363-5666. We will process an insurance claim on your behalf.

If there is a manufacturing defect in the product, or if the product is not functioning as intended, please provide proof of the issues with either pictures or videos to this email: [email protected], or call our support team at (888) 363-5666.

Refunds: You will be notified once your return is received and inspected, typically within 4-7 business days. Approved refunds will be issued to the original payment method used when placing your order. Please allow 5-7 business days from the date we approved the return for your refund to be reflected in your bank or credit card statement. If over 7 business days have passed since we approved your return and you haven’t received your refund, please contact us.

Restocking Fees: Depending on the product, some manufacturers may charge us a restocking fee, which varies between 5%-20%, and we will have to pass these fees on to you, our customer. Each return will be evaluated individually, and we will do our best to minimize these fees whenever possible.

If a return is initiated due to any of the following reasons, restocking fees will be completely waived: the items are defective or not working, the items do not match their description or photo, the wrong items were shipped, parts or pieces are missing, or the product arrived damaged.

Warranty: Warranties vary depending on the manufacturer; see individual product pages for details. Warranty damages occur over time and from use. Damages upon arrival not reported within 30 days are not covered under warranty.

      For any questions regarding returns, refunds, or other inquiries:

      House Glowz L.L.C (doing business as Survival Creation)
      Email: [email protected]
      Phone: (888)-363-5666
      Operating Hours: Mon-Fri/9am-5pm (MT)
      Address: 9878 W Belleview Ave #5045, Denver, CO 80123