Maxwell RC12/10 12V Windlass - f/3/8" Chain & 3/4" Rope

Shipping: Most orders are processed and shipped within 1-2 business days. After that, please allow 4-6 days for delivery, with most orders arriving within 5-8 business days from the order date.

Returns: If you're not satisfied with your purchase, you can return it in new condition within 30 days for a refund. Returns must be authorized in advance. To initiate a return, contact us at [email protected] or call (888) 363-5666 with your name, order number, and the reason for your return. Please note, returns without prior authorization will not be accepted.

Return Shipping Costs: Return shipping and insurance costs are the responsibility of the customer, unless the return is due to an error on our part. We recommend using a trackable shipping method and considering insurance for your package, as we are not responsible for items that are lost, stolen, or damaged during return shipping.

Exchanges: The simplest way to initiate an exchange is to first return the original item(s). Once your return is accepted, you can make a separate purchase for the new item.

Cancellations: If you need to cancel an order that has already been shipped, please be aware that return shipping costs will be your responsibility. If you made a mistake and wish to cancel your order, please contact us as soon as possible via email at [email protected], through the chat in the bottom right corner, or by calling us at (888) 363-5666.

Damages and Defects: If you receive a damaged shipment, please document this on the freight delivery record and take pictures of the damages. Keep all packaging and notify us within 24 hours of receiving the merchandise at [email protected] or call our support team at (888) 363-5666. We will process an insurance claim on your behalf.

Refunds: You will be notified once your return is received and inspected, typically within 4-7 business days. Approved refunds will be issued to the original payment method used when placing your order. Please allow 5-7 business days from the date we approved the return for your refund to be reflected in your bank or credit card statement. If over 7 business days have passed since we approved your return and you haven’t received your refund, please contact us.

Restocking Fees: Depending on the product, some manufacturers may charge us a restocking fee, which varies between 5%-20%, and we will have to pass these fees on to you, our customer. Each return will be evaluated individually, and we will do our best to minimize these fees whenever possible.

Warranty: Warranties vary depending on the manufacturer; see individual product pages for details. Warranty damages occur over time and from use. Damages upon arrival not reported within 30 days are not covered under warranty.

When you choose us, you're not just buying a product; you're supporting a small business fueled by the passion of a dedicated team. We’re here whenever you need us—just a phone call or email away—and we’re committed to ensuring you’re completely satisfied with every aspect of your experience.

Exceptional customer service is the core of our business. When you reach out to us, you won’t be put on hold or passed around to different departments. We'll stick with you, handling any issues directly and efficiently, until everything is sorted out to your satisfaction.

Here’s what you can always expect from us:

• Free Shipping on Every Order.
• Top-notch Customer Support via Phone, Email, and Live Chat.
• Lifetime Support and Troubleshooting.
• No Sales Tax.
• 30-Day Return Policy (exclusions apply*).
• Full Manufacturer’s Warranty on All Products.

We're here to make sure your shopping experience feels just as good as walking into your favorite local shop.

At Survival Creation, we believe you should never have to choose between the best quality and the best price. If you find a lower price on the same product from another authorized online retailer, we promise to match it. Even better, if we can, we’ll beat it.

To secure your price match, simply send us proof of the lower price (a link or a screenshot will do).

Guidelines for Our Price Match:

• The item must be identical and sold by an authorized online dealer.
• We cannot match prices from physical retail stores or online auction sites like eBay or Amazon.
• Price adjustments cannot be combined with any other offers or discounts.
• The price match must be approved before you complete your purchase.

We're here to assist you in securing the best deal. If you have any questions about our price match policy or need assistance, don't hesitate to contact our customer service team.