Free Shipping: We offer Free Shipping to all continental US states.

Shipping Time: Most orders are processed and shipped within 1-2 business days. After that, please allow 4-6 days for delivery, with most orders arriving within 5-8 business days from the order date. For more details, please visit our Shipping & Delivery Page.

Returns: If you're not satisfied with your purchase, you can return it in new condition within 30 days for a refund. Returns must be authorized in advance. To initiate a return, please contact us at [email protected] or call (888) 363-5666 with your name, order number, and the reason for your return. For more details, please visit our Return & Refund Policy.

Shipping Limitations: Unfortunately, shipping to P.O. Boxes or outside the United States is not available.

When you choose us, you're not just buying a product; you're supporting a small business fueled by the passion of a dedicated team. We’re here whenever you need us—just a phone call or email away—and we’re committed to ensuring you’re completely satisfied with every aspect of your experience.

Exceptional customer service is the core of our business. When you reach out to us, you won’t be put on hold or passed around to different departments. We'll stick with you, handling any issues directly and efficiently, until everything is sorted out to your satisfaction.

Here’s what you can always expect from us:

• Free Shipping on Every Order.
• Top-notch Customer Support via Phone, Email, and Live Chat.
• Lifetime Support and Troubleshooting.
• No Sales Tax.
• 30-Day Return Policy (exclusions apply*).
• Full Manufacturer’s Warranty on All Products.

We're here to make sure your shopping experience feels just as good as walking into your favorite local shop.

At Survival Creation, we believe you should never have to choose between the best quality and the best price. If you find a lower price on the same product from another authorized online retailer, we promise to match it. Even better, if we can, we’ll beat it.

To secure your price match, simply send us proof of the lower price (a link or a screenshot will do).

Guidelines for Our Price Match:

• The item must be identical and sold by an authorized online dealer.
• We cannot match prices from physical retail stores or online auction sites like eBay or Amazon.
• Price adjustments cannot be combined with any other offers or discounts.
• The price match must be approved before you complete your purchase.

We're here to assist you in securing the best deal. If you have any questions about our price match policy or need assistance, don't hesitate to contact our customer service team.